Why conventional CRM requirements gathering is flawed...
The conventional wisdom has it that that CRM requirements gathering consists of assimilating lists of functional requirements and then prioritizing and ranking them. On the surface this all seems very logical, but in practical terms it doesn’t work. Since this is the approach that most organizations take, I thought I’d take a few posts to explain why this approach is fundamentally flawed, and to outline a significantly better alternative. Before I get too far into solutions I’d like to use this post to illustrate the sorts of things that happen when people adopt the ‘functionality first’ approach and it goes something like this:
What PaaS Should Learn from the August 2003 Blacko
We’re in an interesting transition within the software space. Specifically, we’re all in agreement that SaaS is changing the industry in a very positive way. More importantly, however, is the recent evolution of platform as a service (PaaS), which...
Read more about What PaaS Should Learn from the August 2003 Blackouts...Going Green with SaaS
I attended an event Saturday night for Acterra, an organization promoting environmental sustainability in the Bay Area that my wife is involved with. The Prius count in the parking lot was exceptionally high, and the vegan menu was a bit of a...
Read more about Going Green with SaaS...Creativity for Left-Brained People
As a systems-thinking, ridiculously rational INTP, I can’t tell you how many times I’ve been told to, “Stop overthinking!” After all, rational thinking isn’t naturally associated with creativity. I admittedly find it difficult to act on creative...
Read more about Creativity for Left-Brained People...Succesful Employee Engagement Strategies
Ask any worker around the world what makes them happy in their job and they always say the same things. While the relative importance and order varies, the key issues are always...
Read more about Succesful Employee Engagement Strategies...Declaration of Independence - SaaS Version
When in the course of human events, it becomes necessary for one people to dissolve the political bands which have connected them with another, and to assume among the powers of the Internet, the separate and equal station to which the laws of...
Read more about Declaration of Independence - SaaS Version...Haiku Poet
My blogging life touched a new low today. Or high, depending on your taste in literature. I am honored to be a published poet - using both words 'published' and 'poet' loosely. Very loosely....
Read more about Haiku Poet...Skytap Provides Cloud Access and Licensing for ISV
Skytap, Inc., a leading provider of cloud-based virtual lab solutions, today announced its Independent Software Vendor (ISV) Alliance program to enable on-demand distribution of commercial software solutions through its Virtual Lab platform....
Read more about Skytap Provides Cloud Access and Licensing for ISV Solutions...ARIA for Google Calendar, Finance and News
From time to time, our own T.V. Raman shares his tips on how to use Google from his perspective as a technologist who cannot see -- tips that sighted people, among others, may also find useful....
Read more about ARIA for Google Calendar, Finance and News...