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CRM - buyer beware


I was talking to a salesman the other day about a sale he’s working on. We discussed his potential client’s requirements, and I asked him what pricing he was putting forward. The figure he came up with was considerably less than I would have...
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Employee Performance Made (Much) Easier


A couple of months ago, I talked about how important managing employee performance was to the overall success of the business. If anything has changed in those last two months, it is that employee performance is a bigger deal than ever. If you own...
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Business Intelligence on the Rise Among SMB's


More SMBs (small and medium businesses, or companies with up to 999 employees) in the United States are seriously considering using BI (business intelligence) software tools to help them better understand market drivers for sales and...
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Why Process Matters


I have a job that most people would find either very interesting or very boring.  I’ll let you decide which, but essentially my job is to help people quantify the financial benefits of Optimizing their Investment in their people.   Which people? ...
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CRMFYI Welcomes Model Metrics as a Sponsor


I want to extend a warm welcome to Model Metrics as a sponsor of CRMFYI. Model Metrics is a Salesforce.com Premier Consulting Partner, which means to you is that Salesforce is not one of the things they do, it’s all they do. They have a great team...
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Free Website Building Tools


Google Page Creator is awesome - anyone can build a good looking website in minutes using the built-in templates or they can write pages externally (say in Dreamweaver) and upload them to Creator. And everything is free - there are no ads on your...
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It’s the Holiday Season, Time to Get Social


2008 has been a big year for B2B Marketers. The idea of using social media as part of our lead generation programs has become a reality. Whether it be blogging, Twitter, LinkedIn or Facebook B2B Marketers are taking on new challenges and...
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Open Email Links on Web Pages with Gmail or YMail


You can now open email links directly inside web mail programs like Gmail, Yahoo! Mail or you could configure mailto with any desktop based email client like Outlook, Windows Live Mail or...
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