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It's easier to use Excel


Our VP Services heard quite an interesting comment from some of the team members at a recent implementation of Tenrox project management software . This customer has spent several months and tens of thousands of dollars to implement the Tenrox...
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Why conventional CRM requirements gathering is fla


The conventional wisdom has it that that CRM requirements gathering consists of assimilating lists of functional requirements and then prioritizing and ranking them. On the surface this all seems very logical, but in practical terms it doesnít work....
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Business Userís Expectations with Cloud computing


Neil Ward-Dutton recently posted a comprehensive piece on Cloud computing, SaaS and SOA - the universal service network. He wrote that "Regardless of where services come from (and indeed because they will come from multiple places, creating...
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Local flavor for Google Suggest


Since the launch of Google Suggest last August, you may already be used to the magic feeling of getting real-time suggestions just after typing a few keystrokes ó that is, if you're searching on Google.com. But what if you're doing a search on...
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Touring with Salesforce.com and Google


What an exciting week between Google and Salesforce! Let's recap with our perspective on Mondayís announcement event, and Wednesdayís Tour de Force marketing stop in New York City. A few overall...
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Enable Google Analytics for your AdSense Account N


AdSense publishers will soon be able to view more detailed reports by linking their AdSense accounts to Analytics. Here's a quick tip that should help you enable Analytics in your AdSense account in less than 24 hours.†Google is slowly rolling...
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Where in the World is Appirio?


While I would like to claim that the reason this blog hasnít been updated since September is because the entire company has been out of the office solving world hunger, that isnít exactly true....
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Serious logistical expertise


Iím about to head to Dreamforce, Salesforceís annual user conference. Last year it was 5,000 people. This year could be as many as 10,000. Itís a big conference with tons of logistics. But check out what the Obama campaign pulled off yesterday....
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